Supporting and Troubleshooting Windows 11 (55342)
Learn to support and troubleshoot Windows 11 in Active Directory environments, including startup, networking, Group Policy, security, apps, and updates.
Register or Request Training
- Private class for your team
- Live expert instructor
- Online or on‑location
- Customizable agenda
- Proposal responses same day as request
Course Overview
Learn to support and troubleshoot Windows 11 computers in a domain-joined Windows Server Active Directory environment. Through expert instruction and practical labs, you will address installation failures, startup and recovery issues, network connectivity, Group Policy, security, user state, resource access, application compatibility, and system performance.
This course is designed primarily for Enterprise Desktop Support Technicians who provide Tier 2 support for Windows 11 users in medium to large organizations.
Course Benefits
- Troubleshoot Windows 11 computers using modern tools and enterprise support techniques.
- Administer and troubleshoot systems remotely with Windows Admin Center and Windows PowerShell.
- Diagnose startup, recovery, BitLocker, hardware, driver, and operating system service issues.
- Resolve network connectivity, name resolution, remote access, and Group Policy problems.
- Configure and troubleshoot user state, Folder Redirection, profiles, resource access, and security settings.
- Address desktop and UWP application issues, including app compatibility.
- Monitor performance, optimize Windows 11, and manage Windows updates.
Delivery Methods
Delivered for your team at your site or online.
Course Outline
- Introducing Windows 11
- Overview of Windows 11 features
- Troubleshooting procedures
- Installation and deployment
- Management and troubleshooting tools
- Administering Windows 11 Remotely
- Windows Admin Center
- Windows PowerShell
- Remote management
- Troubleshooting Startup and Recovery
- System recovery tools
- Registry configuration
- Startup troubleshooting
- BitLocker issues
- Operating system service troubleshooting
- Devices and Drivers
- Hardware troubleshooting
- Device driver diagnostics
- Network Connectivity
- Network configuration
- Name resolution
- Remote access troubleshooting
- Group Policy
- Group Policy basics
- Resolving GPO issues on clients
- Security Settings
- Network security
- Windows 11 security features
- User account issues
- User State
- Folder Redirection
- User state migration and troubleshooting
- Resource Access
- File and shared folder access
- Work Folders
- Printer management
- File recovery
- Applications
- Desktop and UWP app troubleshooting
- App compatibility
- Monitoring and Maintenance
- Performance optimization
- Windows updates
Class Materials
Each student receives a comprehensive set of materials, including course notes and all class examples.
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