Cancellation Policy

Live Online Training

If we cancel a class, which rarely happens, students registered for that class get a choice between:

  1. Getting a full refund, or
  2. Rescheduling for a later class if one is offered.

If a student cancels, then the cancellation fee depends on the amount of notice given:

  • 14 or more days: No cancellation fee (a full refund is given).
  • 13 or fewer days: No refund. If possible, we will offer the option to reschedule you to a future class. A reschedule is not guaranteed and only available when a date becomes listed on our retake schedule.

Please note: If the class for which you are registering starts on or before July 31, 2024 (2 weeks from today), no refund will be given if you cancel.

Self-paced Training

You may cancel your registration and receive a full refund within 72 hours of your purchase for any reason as long as you have not completed more than 25% of the course.

After 72 hours of your initial registration, we will not issue any refund.