Microsoft Office Private Public

Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721T00)

5 days
Microsoft TeamsMicrosoft

Learn to plan, deploy, manage, and troubleshoot Microsoft Teams Phone, Rooms, meetings, events, devices, networks, and flexible workspaces securely at scale.

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$2,935.10
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Course Overview

This course prepares IT professionals to plan, configure, deploy, manage, and troubleshoot Microsoft Teams collaboration communications systems. Through hands-on labs and real-world scenarios, participants work with Teams Phone, Microsoft Teams Rooms, Teams Premium, certified devices, meetings, events, and flexible workspaces.

Participants also learn to manage PSTN connectivity, optimize network performance, monitor call quality, and apply secure collaboration practices using Microsoft Teams administration tools, PowerShell, Microsoft Defender, and the Call Quality Dashboard. The course is designed for Collaboration Communications Systems Engineers and other IT professionals responsible for Teams calling, meeting, room, and device solutions.

Course Benefits

  • Plan and deploy Teams Phone, including Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
  • Configure voice users, PSTN numbers, emergency calling, voicemail, auto attendants, and call queues.
  • Manage Microsoft Teams meetings, audio conferencing, webinars, town halls, and related policies.
  • Plan, configure, and manage Microsoft Teams Rooms, Surface Hub, Teams Phones, displays, and other supported devices.
  • Design and optimize networks for Teams media using VPN split tunneling, media bit-rate settings, and quality of service.
  • Extend Teams Phone with compliance recording, certified contact centers, voice bots, and SIP gateway services.
  • Monitor and troubleshoot calling, meetings, Direct Routing, clients, devices, and room systems with Teams administration tools and the Call Quality Dashboard.
  • Configure and manage BYOD spaces, bookable desks, and Microsoft Places resources.
  • Apply identity, access, and secure collaboration practices to Teams communications systems.

Delivery Methods

Public Class
Live expert-led online training from anywhere. Guaranteed to run .
Private Class
Delivered for your team at your site or online.

Microsoft Certified Partner

Webucator is a Microsoft Certified Partner. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).

Microsoft Certified Partner

Course Outline

  1. Introduction to Teams meetings and calling
    1. Overview of Teams meetings and events
    2. Overview of Teams Phone
    3. Overview of auto attendants and call queues
    4. Overview of Teams clients
    5. Overview of Microsoft Teams Rooms and phones
    6. Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
  2. Plan for Teams Phone
    1. Plan to deploy Teams Phone
    2. Plan for Teams Phone PSTN connectivity
    3. Determine license requirements
    4. Plan for Teams Phone devices
    5. Plan and design Teams Phone features
    6. Plan for voicemail
  3. Plan for Microsoft Teams Rooms and shared meeting spaces
    1. Determine license requirements for Microsoft Teams Rooms and shared devices
    2. Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
    3. Understand differences between Microsoft Teams Rooms on Android and Windows
    4. Understand Microsoft Teams Rooms on Surface Hub 2S
    5. Understand and plan Teams Room accessories, components, and peripherals
    6. Integrate Teams with third-party or existing conferencing solutions
    7. Understand Teams Rooms management options
  4. Plan and optimize network performance for Teams media
    1. Understand Teams network requirements
    2. Evaluate network specifications
    3. Design network for media optimization
    4. Design and validate VPN split tunneling
    5. Configure media bit rate for Teams
    6. Design and implement QoS
  5. Configure and deploy Teams Phone
    1. Configure emergency calling for Teams Calling Plans
    2. Manage and configure Microsoft PSTN numbers
    3. Configure Operator Connect and Teams Phone Mobile
    4. Configure Teams Phone policies
    5. Create and manage Teams policies
  6. Configure and deploy Teams Phone with Direct Routing
    1. Design Direct Routing call flows
    2. Implement SIP trunking with Direct Routing
    3. Configure emergency calling for Direct Routing
    4. Extend Teams Direct Routing infrastructure
    5. Deploy and maintain a survivable branch appliance
  7. Extend Teams Phone with additional services
    1. Understand how Teams interacts with additional services
    2. Configure compliance recording in Teams
    3. Configure and integrate a certified contact center in Teams
    4. Design and deploy voice bots in Teams
  8. Manage meetings and events experiences
    1. Explore meetings and events in Microsoft Teams
    2. Configure meeting settings
    3. Create and manage meeting policies
    4. Configure audio conferencing
    5. Create and manage meeting templates and template policies
    6. Create and manage meeting customization policies
    7. Explore webinars and town halls with Teams Premium
    8. Create and manage events policies
    9. Explore immersive spaces in Teams
  9. Guided project: Create and assign Teams policies to meet business requirements in Microsoft Teams
    1. Prepare
  10. Configure and manage voice users
    1. Enable users for Teams Phone
    2. Enable users for Direct Routing with Teams Phone
    3. Enable additional calling features for Teams Phone
    4. Enable users for Teams Phone Mobile
  11. Configure auto attendants and call queues
    1. Design call flows for auto attendants and call queues
    2. Configure auto attendants and call queues
    3. Deploy a channel-based call queue
    4. Configure resource accounts
    5. Configure Microsoft 365 groups for voicemail
    6. Interpret call queue conference modes
    7. Interpret call queue routing methods
    8. Configure holidays for auto attendants and call queues
    9. Configure custom music on hold
    10. Deploy and manage the Queues app
  12. Configure, deploy, and manage Teams devices
    1. Manage Microsoft Teams Phones
    2. Manage Microsoft Teams Room systems
    3. Explore Microsoft Teams Rooms management options
    4. Manage Surface Hub 2S devices
    5. Configure Microsoft Teams SIP gateway
    6. Manage Microsoft Teams displays
    7. Provision and sign in to Teams Phones remotely
    8. Update Microsoft Teams devices remotely
    9. Manage Microsoft Teams device tags
  13. Guided project: Prepare meeting room experiences
    1. Prepare
  14. Monitor and troubleshoot Teams collaboration communications systems
    1. Diagnose and troubleshoot phone number assignment
    2. Diagnose and troubleshoot Teams client issues
    3. Diagnose and troubleshoot call failure and call quality issues
    4. Report on and troubleshoot Teams calls with Call Quality Dashboard
    5. Diagnose and troubleshoot Direct Routing issues
    6. Troubleshoot and monitor Teams devices
    7. Troubleshoot Teams meetings and calling
    8. Troubleshoot Teams Rooms devices
  15. Configure BYOD spaces and bookable desks
    1. Explore BYOD spaces and bookable desks
    2. Prepare BYOD spaces and peripherals
    3. Configure buildings and floors for Microsoft Places
    4. Configure bookable desks and desk pools
    5. Enable desk booking with Microsoft Places
    6. Manage and monitor BYOD spaces

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

Class Prerequisites

Experience in the following is required for this Microsoft Teams class:

  • Familiarity with Microsoft 365 and Microsoft Teams
  • Basic knowledge of networking, telecommunications, and audio/visual technologies
  • Basic knowledge of identity and access management

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