Microsoft Office Private

Manage collaboration and communication with Microsoft Teams (MS-700T00)

4 days
Microsoft TeamsMicrosoft

Learn to plan, deploy, secure, govern, manage, and troubleshoot Microsoft Teams, including Teams Phone, meetings, apps, rooms, devices, and calling.

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  • Online or on‑location
  • Customizable agenda
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Course Overview

This course prepares aspiring Microsoft 365 Teams administrators to plan, deploy, configure, secure, and manage Microsoft Teams for effective collaboration and communication. You will work with Teams administration tools, governance and compliance features, network requirements, policies, meetings, apps, Teams Phone, rooms, and devices.

The course is intended for learners pursuing a Microsoft Teams administrator role or preparing for the Microsoft Teams Administrator Associate certification exam. It also addresses integration with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Microsoft Entra ID, and other services that support the Teams environment.

Course Benefits

  • Explain Microsoft Teams architecture and its integration with Microsoft 365 and Microsoft Power Platform.
  • Plan Teams licensing, rollout, adoption, lifecycle management, and governance.
  • Implement security, compliance, external access, and information protection controls for Teams.
  • Assess network readiness and configure network settings to support Teams workloads.
  • Create and manage teams, channels, messaging policies, apps, meetings, and events.
  • Plan, deploy, and manage Teams Rooms, phones, displays, and other Teams devices.
  • Configure Teams Phone, voice users, auto attendants, call queues, and PSTN connectivity.
  • Monitor Teams usage and troubleshoot client, audio, video, calling, and network-quality issues.

Delivery Methods

Private Class
Delivered for your team at your site or online.

Microsoft Certified Partner

Webucator is a Microsoft Certified Partner. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).

Microsoft Certified Partner

Course Outline

  1. Explore Microsoft Teams
    1. Explore capabilities in Microsoft Teams
    2. Explore Microsoft 365 Copilot capabilities in Microsoft Teams
    3. Explore Microsoft Teams integration with Microsoft 365
    4. Explore Microsoft Teams integration with Microsoft Power Platform
    5. Illustrate Microsoft Teams architecture
    6. Describe Microsoft Teams with Microsoft 365 Groups
    7. Describe Microsoft Teams with SharePoint and OneDrive
    8. Describe Microsoft Teams with Exchange
    9. Understand Microsoft Teams certified solutions
    10. Module assessment
  2. Plan and deploy Microsoft Teams
    1. Designate Teams admin roles
    2. Understand Teams management tools
    3. Plan for Teams rollout
    4. Plan for Teams adoption
    5. Plan for Teams licensing
    6. Explore clients for Microsoft Teams
    7. Module assessment
  3. Implement lifecycle management and governance for Microsoft Teams
    1. Plan for lifecycle management
    2. Plan for Teams governance
    3. Manage Microsoft 365 Groups creation
    4. Configure Microsoft 365 Groups expiration policy
    5. Configure Microsoft 365 Groups naming policy
    6. Plan policy assignment for users and groups
    7. Create and manage policy packages
    8. Manage Teams preview features using Teams update policies
    9. Create and manage team templates and template policies
    10. Module assessment
  4. Monitor your Microsoft Teams environment
    1. Monitor Microsoft Teams usage reports
    2. Monitor Microsoft 365 usage reports
    3. Interpret Microsoft Adoption Score
    4. Manage user access with Microsoft Entra access reviews
    5. Monitor the Microsoft 365 network connectivity dashboard
    6. Manage Teams notifications and alerts
    7. Manage feedback policies
    8. Module assessment
  5. Manage access for external users
    1. Understand features in Microsoft Entra ID
    2. Work with external users in Microsoft Teams
    3. Manage access for external users
    4. Manage external collaboration in Microsoft Entra ID
    5. Manage external collaboration in Microsoft 365
    6. Manage external access in Microsoft Teams
    7. Manage guest access in Microsoft Teams
    8. Manage file sharing in SharePoint and OneDrive
    9. Module assessment
  6. Implement security for Microsoft Teams
    1. Configure conditional access and multifactor authentication for Microsoft Teams
    2. Configure Safe Attachments for Microsoft Teams
    3. Configure Safe Links for Microsoft Teams
    4. Examine Defender for Cloud Apps
    5. Monitor security reports for Microsoft Teams
    6. Plan and configure enhanced encryption policies
    7. Module assessment
  7. Implement compliance for Microsoft Teams
    1. Create and manage sensitivity labels
    2. Create and manage retention policies
    3. Create and manage Data Loss Prevention policies
    4. Deploy communication compliance
    5. Enable scoped directory search
    6. Create information barrier policies
    7. Create security and compliance alerts for Microsoft Teams
    8. Module assessment
  8. Plan and configure network settings for Microsoft Teams
    1. Examine network requirements for Microsoft Teams
    2. Plan for network deployment using Network Planner
    3. Configure network ports and protocols for Microsoft Teams
    4. Implement Quality of Service
    5. Configure reporting labels for location-enhanced Call Analytics reports
    6. Configure tenant data for Call Quality Dashboard reports
    7. Assess network readiness
    8. Manage network topology
    9. Module assessment
  9. Create and manage teams
    1. Create teams
    2. Create a team from existing resources
    3. Plan and create organization-wide teams
    4. Manage teams
    5. Manage users in a team
    6. Configure dynamic membership
    7. Archive, restore, and delete a team
    8. Module assessment
  10. Manage collaboration experiences for chat and channels
    1. Create and manage channels in a team
    2. Create and manage Teams policies for channels
    3. Configure team settings
    4. Create and manage messaging policies
    5. Manage channel moderation
    6. Manage access to channels
    7. Module assessment
  11. Manage apps for Microsoft Teams
    1. Explore apps in Microsoft Teams
    2. Describe admin settings for Teams apps
    3. Manage access to Teams apps at the organization level
    4. Create and manage app permission policies
    5. Create and manage app setup policies
    6. Manage permissions and consent for Teams apps
    7. Plan and configure connectors
    8. Manage custom app uploads
    9. Publish custom apps to Microsoft Teams
    10. Manage purchasing of apps in the Microsoft Teams app store
    11. Customize the organization's app store
    12. Customize the branded experience of an app
    13. Module assessment
  12. Introduction to Teams meetings and calling
    1. Overview of Teams meetings and events
    2. Overview of Teams Phone
    3. Overview of auto attendants and call queues
    4. Overview of Teams clients
    5. Overview of Microsoft Teams Rooms and phones
    6. Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
    7. Module assessment
  13. Manage meetings and events experiences
    1. Explore meetings and events in Microsoft Teams
    2. Configure meeting settings
    3. Create and manage meeting policies
    4. Configure audio conferencing
    5. Create and manage meeting templates and template policies
    6. Create and manage meeting customization policies
    7. Explore webinars and town halls with Teams Premium
    8. Create and manage event policies
    9. Explore immersive spaces in Teams
    10. Module assessment
  14. Plan for Microsoft Teams Rooms and shared meeting spaces
    1. Determine license requirements for Microsoft Teams Rooms and shared devices
    2. Explore Microsoft 365 Copilot and Microsoft Teams Rooms
    3. Understand differences between Microsoft Teams Rooms on Android and Windows
    4. Understand Microsoft Teams Rooms on Surface Hub 2S
    5. Understand and plan Teams Rooms accessories, components, and peripherals
    6. Integrate Teams with third-party or existing conferencing solutions
    7. Understand Teams Rooms management options
    8. Module assessment
  15. Configure, deploy, and manage Teams devices
    1. Manage Microsoft Teams phones
    2. Manage Microsoft Teams Rooms systems
    3. Explore Microsoft Teams Rooms management options
    4. Manage Surface Hub 2S devices
    5. Configure the Microsoft Teams SIP Gateway
    6. Manage Microsoft Teams displays
    7. Use remote provisioning and sign-in for Teams phones
    8. Update Microsoft Teams devices remotely
    9. Manage Microsoft Teams device tags
    10. Module assessment
  16. Plan for Teams Phone
    1. Plan to deploy Teams Phone
    2. Plan for Teams Phone PSTN connectivity
    3. Determine license requirements
    4. Plan for Teams Phone devices
    5. Plan and design Teams Phone features
    6. Plan for voicemail
    7. Module assessment
  17. Configure and deploy Teams Phone
    1. Configure emergency calling for Teams Calling Plans
    2. Manage and configure Microsoft PSTN numbers
    3. Configure Operator Connect and Teams Phone Mobile
    4. Configure Teams Phone policies
    5. Create and manage Teams policies
    6. Module assessment
  18. Configure and manage voice users
    1. Enable users for Teams Phone
    2. Enable users for Direct Routing with Teams Phone
    3. Enable additional calling features for Teams Phone
    4. Enable users for Teams Phone Mobile
    5. Module assessment
  19. Configure auto attendants and call queues
    1. Design call flows for auto attendants and call queues
    2. Configure auto attendants and call queues
    3. Deploy a channel-based call queue
    4. Configure resource accounts
    5. Configure Microsoft 365 Groups for voicemail
    6. Interpret call queue conference modes
    7. Interpret call queue routing methods
    8. Configure holidays for auto attendants and call queues
    9. Configure custom music on hold
    10. Deploy and manage the Queues app
    11. Module assessment
  20. Troubleshoot audio, video, and client issues
    1. Troubleshoot Teams
    2. Collect and identify logs
    3. Clear the Microsoft Teams client cache
    4. Identify issues with Call Analytics
    5. Identify issues with Call Quality Dashboard
    6. Use Power BI to analyze Call Quality Dashboard data
    7. Identify issues with the Direct Routing Health Dashboard
    8. Module assessment

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

Class Prerequisites

Experience in the following is required for this Microsoft Teams class:

  • Proficient functional knowledge of Microsoft 365 services.
  • Proficient understanding of general IT practices, including the use of PowerShell.

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