Professional Business Skills On-Demand

Business Writing Basics Training On-Demand (WRT101)

6 hours
Writing

Build clear, concise business writing skills. Learn to address audiences, choose the right tone, organize messages, and use email and IM more effectively.

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Enroll in On-Demand Training

Price per student
$49.00
  • On-demand access, 24/7
  • Readings, videos, and exercises
  • Quizzes to check your knowledge
  • Lifetime access

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Course Overview

Strengthen your professional communication by learning to write clear, concise, and purposeful business messages. This course covers audience awareness, tone, document organization, negative messages, and effective use of email and instant messaging.

Through practical exercises, you will plan and structure communications, apply informative and persuasive techniques, and use the five Cs of effective business writing: clear, complete, concise, courteous, and correct.

Course Benefits

  • Use pre-writing strategies to plan a document.
  • Write effectively for different audiences.
  • Choose the right tone.
  • Organize a document clearly and logically.
  • Convey negative information professionally
  • Apply specific strategies to achieve a goal.
  • Understand Email and IM best practices.
  • Check a document for qualities like clarity and conciseness

Course Outline

  1. Major Functions and Forms of Business Writing
    1. The Four Major Functions of Business Writing
    2. Preparing to Write
    3. Exercise: Form and Functions of Business Writing
    4. Qualities of Effective Business Writing
    5. Using the Qualities of Effective Business Writing
    6. Exercise: Identifying the Function and Effectiveness of Business Writing
  2. Writing and Communication Guidelines
    1. Consider Your Audience
    2. Exercise: Understanding Your Audience
    3. Anticipate Questions and Reactions
    4. Formal vs Informal Writing
    5. Emphasis of Important Information
    6. Exercise: Reviewing Writing Guidelines
  3. Tone and Purpose
    1. Tone in Business Writing
    2. Purpose
    3. Exercise: Understanding Desired Outcomes
    4. Exercise: Understanding Informative and Persuasive Techniques
  4. Organizing Information
    1. Organizational Patterns
    2. Exercise: Organizing Information
    3. Organizing Negative Information to Improve Outcomes
    4. Exercise: Check for Understanding: Positive and Negative News
  5. Email and Instant Messenger
    1. Email
    2. Email Dos and Don'ts
    3. Exercise: Structuring the Communication for Optimal Results
    4. Instant Messenger
    5. Exercise: Determining Appropriate Electronic Communication Methods
  6. Qualities of Effective Business Writing
    1. Clear
    2. Complete
    3. Concise
    4. Courteous
    5. Correct
    6. When to Use Humor
    7. Using the Qualities of Effective Business Writing
    8. Exercise: Using the 5 C's of Business Writing

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