Professional Business Skills Private

Make Retention Stick: Mastering the Stay Interview (MCI-RET)

1 hour

This course is for managers and HR professionals who want to keep their best people before they start looking elsewhere.

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Course Overview

This course is for managers and HR professionals who want to keep their best people before they start looking elsewhere. A stay interview is a structured conversation that uncovers why employees stay, what they value most and least about their work, and what might be quietly pushing them toward the door, all while they are still engaged. Conducting one for the first time can feel intimidating: it takes the right questions, genuine objectivity, and the ability to make employees comfortable enough to be honest.

Make Retention Stick: Mastering the Stay Interview provides a comprehensive, practical overview of how to prepare for and conduct stay interviews that strengthen engagement and reduce turnover. You will learn who should receive and conduct them, how to invite an employee, which questions to ask, and how to prepare for pushback, plus how to turn the insights you gather into informed decisions about development, engagement, and retention. It is a cost-effective approach that leaves employees feeling appreciated and motivated.

Course Benefits

Understand the purpose of stay interviews and who should receive them
Prepare effectively and determine who should conduct the interview
Invite an employee to a stay interview in a way that builds comfort and trust
Ask the right questions to surface genuine motivations and concerns
Prepare for and handle pushback during the conversation
Distinguish what stay interviews reveal versus exit interviews
Identify patterns and areas for improvement from the insights you gather
Foster a supportive environment after the interview concludes
Use the data to inform decisions on development, engagement, and retention
Reduce turnover with a cost-effective, repeatable retention tool

Delivery Methods

Private Class
Delivered for your team at your site or online.

Course Outline

What is the reason for stay interviews?
Is a stay interview a good thing?
How do I prepare for a stay interview?
What is the downside of stay interviews?
Is a stay interview the same thing as an exit interview?
Why are stay interviews better than exit interviews?
How do you invite an employee to a stay interview?
What questions are asked in a stay interview?

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

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