Interpersonal Communications (IPC100)

This course is designed to enhance your communication skills by focusing on both verbal and non-verbal techniques. It covers essential aspects of effective communication, including listening, asking the right questions, and communicating with impact. You will learn how to interpret body language, make small talk, and move conversations forward with confidence. The course also provides strategies for remembering names, influencing others, and sharing opinions constructively. Additionally, you will gain insights into negotiation basics and learn how to make a lasting impact in professional and personal interactions.

Ideal for professionals looking to improve their interpersonal skills, this course offers practical tools and techniques to effectively engage with others, build consensus, and navigate challenging conversations with ease. Whether you are aiming to enhance your leadership capabilities or improve your day-to-day interactions, this course provides valuable skills applicable to a wide range of contexts.

1. Verbal Communication Skills
   1. Listening and Hearing: They Aren’t the Same Thing
   2. Asking Questions
   3. Communicating with Power
   4. Practical Illustration
   5. Review Questions
2. Non-Verbal Communication Skills
   1. Body Language
   2. The Signals You Send to Others
   3. It’s Not What You Say, It’s How You Say It
   4. Practical Illustration
   5. Review Questions
3. Making Small Talk and Moving Beyond
   1. Starting a Conversation
   2. The Four Levels of Conversation
   3. Practical Illustration
   4. Review Questions
4. Moving the Conversation Along
   1. Asking for Examples
   2. Using Repetition
   3. Using Summary Questions
   4. Asking for Clarity and Completeness
   5. Practical Illustration
   6. Review Questions
5. Remembering Names
   1. Creating a Powerful Introduction
   2. Using Mnemonics
   3. Uh-Oh…I’ve Forgotten Your Name
   4. Practical Illustration
   5. Review Questions
6. Influencing Skills
   1. Seeing the Other Side
   2. Building a Bridge
   3. Giving In Without Giving Up
   4. Practical Illustration
   5. Review Questions
7. Bringing People to Your Side
   1. A Dash of Emotion
   2. Plenty of Facts
   3. Bringing It All Together
   4. Practical Illustration
   5. Review Questions
8. Sharing Your Opinion
   1. Using I-Messages
   2. Disagreeing Constructively
   3. Building Consensus
   4. Practical Illustration
   5. Review Questions
9. Negotiation Basics
   1. Preparation
   2. Opening
   3. Bargaining
   4. Closing
   5. Practical Illustration
   6. Review Questions
10. Making an Impact
    1. Creating a Powerful First Impression
    2. Assessing a Situation
    3. Being Zealous without Being Offensive
    4. Practical Illustration
    5. Review Questions

Each student receives a comprehensive set of materials, including course notes and all class examples.