How to Make Decisions in Business (MDIB15)
A 90-minute private and public course teaching a simple, practical process for making smarter, more confident business decisions.
Register or Request Training
- Private class for your team
- Live expert instructor
- Online or on‑location
- Customizable agenda
- Proposal responses same day as request
Course Overview
Every day, people make decisions that affect their work, money, time, and relationships. In business, those decisions can shape customer satisfaction, team success, and long-term growth. This course will help you move beyond guessing or relying only on instinct by teaching you a simple, practical process for making smarter, more confident decisions. Whether you manage a team, run a small business, support customers, or simply want to understand how good business choices are made, this course gives you tools you can use right away.
Course Benefits
- Define the business decision to be made, who it affects, and the desired outcome.
- Determine what data is actually needed to make a reliable decision.
- Gather accurate, relevant data from trustworthy internal and external sources.
- Analyze data for patterns, risks, trade-offs, and potential impact.
- Present findings and options clearly, highlighting trade-offs and next steps.
- Make and communicate a decision, with clear ownership and timelines.
Delivery Methods
Delivered for your team at your site or online.
Course Outline
- Know the Decision You Need to Make
- Define the business problem, opportunity, or question clearly.
- Identify who is affected by the decision.
- Clarify the goal or desired outcome.
- Determine the Required Data
- Decide what information is needed to make a reliable decision.
- Identify key metrics, trends, costs, risks, and customer or stakeholder needs.
- Separate must-have data from nice-to-have information.
- Gather the Data
- Collect data from trustworthy internal and external sources.
- Review reports, financial information, customer feedback, market research, and operational data.
- Check the data for accuracy, completeness, and relevance.
- Analyze the Data
- Look for patterns, trends, gaps, and possible causes.
- Compare options using evidence, not assumptions.
- Consider risks, benefits, costs, timing, and potential impact.
- Present the Information
- Summarize the findings in a clear and organized way.
- Use charts, tables, or visuals when they help explain the information.
- Highlight the best options, key trade-offs, and recommended next steps.
- Make and Communicate the Decision
- Choose the option that best supports the business goal.
- Explain the reason for the decision and how it will be implemented.
- Assign responsibilities, set timelines, and identify how success will be measured.
Class Materials
Each student receives a comprehensive set of materials, including course notes and all class examples.
Have questions about this course?
We can help with curriculum details, delivery options, pricing, or anything else. Reach out and we’ll point you in the right direction.
