Conflict Management (CFM100)
Conflict Management is designed for employees, managers, supervisors, team leads, and professionals who want to handle workplace conflict more constructively.
Register or Request Training
- Private class for your team
- Live expert instructor
- Online or on‑location
- Customizable agenda
- Proposal responses same day as request
Course Overview
Conflict Management is designed for employees, managers, supervisors, team leads, and professionals who want to handle workplace conflict more constructively. The course is useful for participants who encounter disagreements, competing priorities, communication breakdowns, power dynamics, or emotionally charged interactions in their daily work.
By the end of the course, participants will be better equipped to understand the perspectives, emotions, and interests that shape conflict. They will learn a range of conflict resolution strategies that help reduce escalation, improve communication, preserve working relationships, and support more productive outcomes.
Course Benefits
- Recognize common sources and patterns of workplace conflict.
- Strengthen perspective-taking during disagreements and difficult interactions.
- Understand the role of power, emotion, and communication in conflict.
- Choose appropriate conflict resolution strategies for different situations.
- Reduce escalation through clearer and more constructive communication.
- Manage difficult conversations while preserving professional relationships.
- Apply practical tools to reach more productive conflict outcomes.
Delivery Methods
Delivered for your team at your site or online.
Class Materials
Each student receives a comprehensive set of materials, including course notes and all class examples.
Have questions about this course?
We can help with curriculum details, delivery options, pricing, or anything else. Reach out and we’ll point you in the right direction.
