Professional Business Skills Private

Communicate with Confidence: Practical Business Communication Skills (COMM20)

1 hour
Professional Business Skills

A 2-hour private course helping business professionals speak clearly, read the room, listen actively, and communicate with more confidence and influence.

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  • Private class for your team
  • Live expert instructor
  • Online or on‑location
  • Customizable agenda
  • Proposal responses same day as request
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Course Overview

A practical class for everyday business professionals who want to speak clearly, listen actively, read the room, and influence with professionalism. This 2-hour class helps everyday business professionals communicate with more clarity, confidence, and professionalism in meetings, conversations, and workplace interactions. Participants will practice practical techniques they can use immediately.

This class is designed for business professionals, team members, supervisors, and client-facing employees. It is delivered as an instructor-led session with discussion, quick demonstrations, partner practice, and real-world scenarios.

Course Benefits

  • Prepare and deliver clear workplace messages.
  • Use confident verbal and non-verbal communication habits.
  • Listen actively and respond professionally.
  • Influence others by connecting ideas to audience needs.

Delivery Methods

Private Class
Delivered for your team at your site or online.

Course Outline

  1. Communication Confidence Foundations
    • What confident workplace communication looks like.
    • Common barriers: nerves, unclear messages, assumptions, and over-explaining.
    • Quick activity: Identify one communication situation where you want to sound more confident.
  2. Speak Clearly and Professionally
    • Use a simple structure: purpose, key point, support, and next step.
    • Choose concise, audience-friendly wording.
    • Use tone, pace, and pauses to sound calm and credible.
    • Practice: Deliver a 60-second workplace update.
  3. Non-Verbal Communication and Presence
    • Use posture, eye contact, facial expression, and gestures intentionally.
    • Match body language to the message and setting.
    • Read the room without making assumptions.
    • Practice: Deliver the same message with different tone and body language.
  4. Listen, Clarify, and Respond
    • Use active listening: paraphrase, clarify, and confirm.
    • Respond instead of reacting in unclear or difficult conversations.
    • Practice: Clarify expectations before answering a workplace request.
  5. Influence and Personal Action Plan
    • Connect your message to audience needs, priorities, and benefits.
    • Build credibility through preparation, clarity, and consistency.
    • Handle pushback with curiosity and professionalism.
    • Wrap-up activity: Choose one real workplace conversation and create a confidence action plan.

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

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