Change Management Training (CHG101)

This change management training course teaches students how to develop the skills to proactively address change and meet the challenges of transition in the workplace. Students will learn how to develop the ability to effectively handle organizational changes by examining the transition process and understanding their own, and others, needs and responses to each phase.

1. Fundamentals of change management
   1. Basics of change management
   2. Importance of change
   3. Leading change
2. Change process
   1. Steps of a change process
   2. Choose an action
   3. Implement the action
   4. Monitor the progress
3. Obstacles to change
   1. Resistance
   2. Complacency
   3. Crisis
4. Managing change
   1. Creativity
   2. Commitment
   3. Communication
5. Adapting to change
   1. Truths and misconceptions
   2. Factors affecting response
   3. "endings" phase
6. Coping with uncertainty
   1. "exploration" phase
   2. Management of the "exploration" phase
7. Moving forward
   1. "new beginnings" phase
   2. Management of "new beginnings" phase

Each student receives a comprehensive set of materials, including course notes and all class examples.