Professional Business Skills Private Public

Information Technology Management and Leadership Professional (ITMLP) Certification (ITL133)

3 days
IT Leadership

Build practical IT management and leadership skills, explore technology trends and best practices, and prepare for the included ITMLP certification exam.

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Price per student
$1,995.00
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  • Live expert instructor
  • Online or on‑location
  • Customizable agenda
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Course Overview

This intensive boot camp is designed for current and aspiring first-line IT managers who want to strengthen their management and leadership capabilities. Participants explore practical approaches to technical decision-making, team leadership, user support, technology trends, cybersecurity, budgeting, vendor management, and IT best practices.

Developed by an experienced Chief Information Officer and endorsed by senior IT industry executives, the course prepares participants for the IT Management and Leadership Professional (ITMLP) certification exam. The exam is administered at the end of the course, and exam fees are included with registration. Successful candidates earn the ITMLP certification and receive a framed certificate.

Course Benefits

  • Strengthen your understanding of essential IT management concepts and techniques.
  • Apply leadership and influence strategies in technical environments.
  • Improve user support, internal client service, and stakeholder satisfaction.
  • Evaluate technology trends, delivery methodologies, and IT best practices.
  • Develop practical knowledge of cybersecurity, budgeting, vendor management, and hybrid team leadership.
  • Prepare for the ITMLP certification exam and earn the ITMLP certification upon successful completion.

Delivery Methods

Public Class
Live expert-led online training from anywhere. Guaranteed to run .
Private Class
Delivered for your team at your site or online.

Course Outline

  1. Life as a Technical Manager
    1. Characteristics of Successful IT Managers
    2. Making Technical Decisions
    3. Managing Multiple Projects
  2. Influence-Based Technical Leadership
    1. Bloom’s Core Influence Characteristics
    2. Situational Influence
    3. Cialdini’s Six Principles of Influence
    4. Cohen-Bradford Influence Currencies
    5. Using Influence Within an IT Context
  3. Managing Hybrid and Virtual IT Teams
    1. Hybrid and Virtual Challenges
    2. Hybrid and Virtual Leadership Best Practices
    3. Task Type Needs
    4. Virtual Task Assignment
    5. Personality Types
    6. Communication Strategies
  4. Methodology Overview
    1. Waterfall
    2. Agile and Scrum
    3. Kanban
    4. IT Infrastructure Library (ITIL)
    5. Lean IT
    6. Scaled Agile Processes
  5. IT Megatrends
    1. Reasons to Implement a New Technology
    2. New Technology Selection and Implementation Process
    3. Moore’s Technology Adoption Life Cycle Curve
    4. Gartner’s Technology Hype Cycle
    5. AIOps and CI/CD
    6. Edge Computing
    7. Digital Twin Technologies
    8. Robotic Process Automation (RPA)
    9. The Rise of Quality End-User Computing
    10. Artificial Intelligence (AI)
    11. Other Key IT Trends
  6. An IT Manager’s Perspective on Cybersecurity
    1. Attack Type Examples
    2. Types of Cybersecurity Activities
    3. The Cybersecurity and AI Connection
    4. Common Cybersecurity and Privacy Frameworks
    5. NIST Cybersecurity Framework
    6. Three Pillars of Cybersecurity
    7. Cybersecurity Maturity Models
    8. CIA Triad of Information Security
  7. IT Funding and Cost Center Management
    1. Project and Production Team Mathematics
    2. Budget Components
    3. IT Funding and Allocations
    4. Annual Budget Process
    5. IT Budget Issues and Tips
  8. IT Vendor Management
    1. Providers and Strategic Partners
    2. Considerations When Selecting a Vendor
    3. Vendor Management Life Cycle
    4. Vendor Oversight
    5. Outsourcing and Cloud Considerations
  9. IT Internal Client Service
    1. User Experience
    2. Internal Client Service Concepts
    3. Managing Client Satisfaction
    4. Managing Client Expectations
    5. Measurement and Prioritization

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

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