Empower your workforce with Microsoft 365 Copilot Use Cases (MS-4004)

Build practical Microsoft 365 Copilot skills through hands-on exercises covering business use cases in sales, IT, marketing, finance, HR, legal, and more.

Course Overview

Build practical Microsoft 365 Copilot skills through hands-on exercises based on ten business use cases: executives, sales, IT, marketing, finance, HR, operations, communications, customer service, and legal. You will use Copilot in Microsoft 365 apps such as Word, PowerPoint, and Outlook to complete common business tasks for each scenario.

This one-day course is designed for business users who want to apply Microsoft 365 Copilot to role-based workplace scenarios. To complete the exercises, each student must bring a Microsoft 365 subscription licensed for Microsoft 365 Copilot and have access to a Microsoft OneDrive account.

Course Benefits

Apply Microsoft 365 Copilot to common role-based business scenarios.
Use Copilot in Microsoft 365 apps such as Word, PowerPoint, and Outlook.
Complete business tasks for executive, sales, IT, marketing, finance, HR, operations, communications, customer service, and legal use cases.
Strengthen practical Microsoft 365 Copilot skills through hands-on exercises.

Delivery Methods

Public Class
Live expert-led online training from anywhere. Guaranteed to run .

Private Class
Delivered for your team at your site or online.

Microsoft Certified Partner

Webucator is a Microsoft Certified Partner. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).

Course Outline

Executives Use Case
1. Module assessment
Sales Use Case
1. Module assessment
IT Use Case
1. Module assessment
Marketing Use Case
1. Module assessment
Finance Use Case
1. Module assessment
HR Use Case
1. Module assessment
Operations Use Case
1. Module assessment
Communications Use Case
1. Module assessment
Customer Service Use Case
1. Module assessment
Legal Use Case
1. Module assessment

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

Class Prerequisites

Experience in the following is required for this Copilot class:

A Microsoft 365 subscription licensed for Microsoft 365 Copilot must be provided by each student.
Access to a Microsoft OneDrive account is required for the file-sharing tasks used in the exercises.

Experience in the following would be useful for this Copilot class:

Familiarity with Microsoft 365 apps such as Word, Excel, and PowerPoint.
Familiarity with how Microsoft 365 Copilot works across Microsoft 365 applications, including Copilot Chat and Copilot agents.