Professional Business Skills Private Public On-Demand

Business Writing Basics Training (WRT101)

1 day
Writing

Build clear, concise business writing skills. Learn to address audiences, choose the right tone, organize messages, and use email and IM more effectively.

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Price per student
$445.00
Guaranteed to run
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  • Private class for your team
  • Live expert instructor
  • Online or on‑location
  • Customizable agenda
  • Proposal responses same day as request
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Price per student
$49.95 or 1 voucher
  • On-Demand 24/7
  • Readings, Video Presentations, Exercises
  • Quizzes to knowledge check
  • Life-Time Access

Course Overview

Strengthen your professional communication by learning to write clear, concise, and purposeful business messages. This course covers audience awareness, tone, document organization, negative messages, and effective use of email and instant messaging.

Through practical exercises, you will plan and structure communications, apply informative and persuasive techniques, and use the five Cs of effective business writing: clear, complete, concise, courteous, and correct.

Course Benefits

  • Use pre-writing strategies to plan a document.
  • Write effectively for different audiences.
  • Choose the right tone.
  • Organize a document clearly and logically.
  • Convey negative information professionally
  • Apply specific strategies to achieve a goal.
  • Understand Email and IM best practices.
  • Check a document for qualities like clarity and conciseness

Delivery Methods

Public Class
Live expert-led online training from anywhere. Guaranteed to run .
Private Class
Delivered for your team at your site or online.
On-Demand
Learn at your own pace with 24/7 access.

Course Outline

  1. Major Functions and Forms of Business Writing
    1. The Four Major Functions of Business Writing
    2. Preparing to Write
    3. Exercise: Form and Functions of Business Writing
    4. Qualities of Effective Business Writing
    5. Using the Qualities of Effective Business Writing
    6. Exercise: Identifying the Function and Effectiveness of Business Writing
  2. Writing and Communication Guidelines
    1. Consider Your Audience
    2. Exercise: Understanding Your Audience
    3. Anticipate Questions and Reactions
    4. Formal vs Informal Writing
    5. Emphasis of Important Information
    6. Exercise: Reviewing Writing Guidelines
  3. Tone and Purpose
    1. Tone in Business Writing
    2. Purpose
    3. Exercise: Understanding Desired Outcomes
    4. Exercise: Understanding Informative and Persuasive Techniques
  4. Organizing Information
    1. Organizational Patterns
    2. Exercise: Organizing Information
    3. Organizing Negative Information to Improve Outcomes
    4. Exercise: Check for Understanding: Positive and Negative News
  5. Email and Instant Messenger
    1. Email
    2. Email Dos and Don'ts
    3. Exercise: Structuring the Communication for Optimal Results
    4. Instant Messenger
    5. Exercise: Determining Appropriate Electronic Communication Methods
  6. Qualities of Effective Business Writing
    1. Clear
    2. Complete
    3. Concise
    4. Courteous
    5. Correct
    6. When to Use Humor
    7. Using the Qualities of Effective Business Writing
    8. Exercise: Using the 5 C's of Business Writing

Class Materials

Each student receives a comprehensive set of materials, including course notes and all class examples.

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