Email Etiquette Training (EML101)

This E-mail Etiquette training course teaches students how to use e-mail effectively. Course activities include writing effective messages, using the subject line effectively, considering your recipient, managing e-mail volume, attaching files, preparing for recipient reactions, and using emoticons effectively.

Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing e-mail messages, and using active voice in writing.

1. E-mail basics
   1. E-mail characteristics
   2. E-mail programs
   3. When to use e-mail
   4. Writing an e-mail message
2. E-mail policies
   1. Company policies
   2. Copyright laws, viruses, and liability
3. E-mail features and security
   1. Features of an e-mail program
   2. Securing e-mail
4. E-mail messages
   1. Message headers
   2. E-mail message body
5. E-mail effectiveness
   1. E-mail recipients
   2. Message management
6. Netiquette guidelines
   1. Netiquette style
   2. Emoticons and abbreviations
7. Composing online correspondence
   1. Online communication
   2. Language and punctuation
   3. Efficient writing habits

Each student receives a comprehensive set of materials, including course notes and all class examples.