Supporting and Troubleshooting Windows 11 (55342)

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

1. Introducing Windows 11
   1. Overview of Windows 11
   2. Recommendations for typical troubleshooting procedures
   3. Troubleshooting installation and deployment
   4. Introduction to management and troubleshooting tools
2. Administering Windows 11 remotely
   1. Using Windows Admin Center
   2. Using Windows PowerShell
   3. Implementing Remote Management
3. Troubleshooting startup and performing system recovery
   1. Recovering Windows 11
   2. Configuring the Registry
   3. Troubleshooting Windows 11 startup
   4. Implementing and troubleshooting BitLocker
   5. Troubleshooting OS service Issues
4. Troubleshooting devices and device drivers
   1. Overview of hardware troubleshooting
   2. Troubleshooting device drivers
5. Configuring and troubleshooting network connectivity
   1. Configuring network connectivity
   2. Troubleshooting network connectivity
   3. Implementing and troubleshooting name resolution
   4. Implementing and troubleshooting remote access
6. Troubleshooting Group Policy
   1. Overview of Group Policy
   2. Resolve GPO application issues on client devices
7. Configuring and Troubleshooting Security Settings
   1. Implementing network security
   2. Implementing Windows 11 security features
   3. Configuring and troubleshooting user accounts
8. Configuring and Troubleshooting User State
   1. Implementing and troubleshooting user state
   2. Implementing and troubleshooting Folder Redirection
9. Configuring and Troubleshooting Resource Access
   1. Configuring and troubleshooting file access
   2. Configuring and troubleshooting shared folders
   3. Implementing and troubleshooting Work Folders
   4. Managing and troubleshooting printers
   5. Recovering files
10. Troubleshooting apps
    1. Troubleshooting desktop apps
    2. Troubleshooting app compatibility
    3. Managing UWP apps
11. Monitoring and Maintaining Windows 11
    1. Monitoring Windows 11
    2. Optimizing Windows 11 performance
    3. Managing Windows 11 updates

Each student receives a comprehensive set of materials, including course notes and all class examples.