MS-720T00: Microsoft Teams Voice Engineer

MS-720T00: Microsoft Teams Voice Engineer

Course Length: 3 days
Delivery Methods: Available as private class only
Course Overview

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Course Benefits
  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone
Microsoft Certified Partner

Webucator is a Microsoft Certified Partner for Learning Solutions (CPLS). This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).

Course Outline
  1. Plan and configure Teams Phone
    After completing this lesson, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
    1. Plan for Teams Phone
    2. Plan and optimize network performance for Teams Phone
    3. Migrate voice services from Skype for Business Server to Teams
    4. Configure Teams Phone
    5. Configure auto attendants and call queues
    6. Configure and deploy Direct Routing
    7. Extend Teams Phone with additional services
    8. On completing this lesson, you will have learned to:
      • Plan and Configure Microsoft Teams Phone
      • Plan and optimize network performance for Teams Phone
      • Configure and deploy Direct Routing
  2. Manage Teams Phone
    In this lesson, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
    1. Configure and manage voice users
    2. Configure, deploy, and manage Teams devices
    3. Monitor and troubleshoot Teams Phone
    4. On completing this lesson, you will have learned to:
      • Manage voice users
      • Configure, deploy, and manage Teams devices
      • Monitor and troubleshoot Teams Phone

Course Labs

  1. Prepare the lab environment
  2. Configure your environment for Teams Phone
  3. Expand your Teams Voice Environment to use Direct Routing
  4. Manage your Teams Phone Environment
Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Microsoft Teams class:

  • Plan and configure a Microsoft Teams environment.
  • Manage chat, teams, channels, and apps.
  • Manage calling and meetings.
  • Monitor and troubleshoot a Microsoft Teams environment.
Request a Private Class
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors
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