Mastering Difficult Conversations (TLS-MDC)
Course Length: 1 day
A difficult conversation is a situation in which at least two parties are engaged, where there are differing opinions, feelings and emotions run strong and the consequences or stakes are significant.
Register or Request Training
- Private class for your team
- Live expert instructor
- Online or on‑location
- Customizable agenda
- Proposal turnaround within 1–2 business days
Course Overview
A difficult conversation is a situation in which at least two parties are engaged, where there are differing opinions, feelings and emotions run strong and the consequences or stakes are significant. It is a topic the majority of leaders either tend to avoid or get wrong because they don’t have the skills or knowledge to have these conversations effectively. This course will fill those knowledge gaps, provide you with the skills and improve your competence in the ability to give feedback constructively to drive performance in the workplace.
This is a half-day course.
Course Benefits
- Explore the right mind set for having difficult conversations and what might be getting in the way
- Acknowledge what makes a conversation difficult and be able to prepare effectively for them
- Recognize that early intervention is required to stop small issues taking on a life of their own.
- Avoid wasting precious energy on feeling negative about a person or situation
- Know how to structure the opening of a difficult conversation more effectively
- Learn new models and frameworks for providing feedback constructively
- Practice giving reinforcement and re-directive feedback to improve performance
- Increase your ability to manage your own and others' emotions and reactions to feedback appropriately
- Learn how best to receive feedback and act on it accordingly.
Delivery Methods
Delivered for your team at your site or online.
Class Materials
Each student receives a comprehensive set of materials, including course notes and all class examples.
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