Virtual Communications for Managers

This Virtual Communication for Managers training class provides managers with an understanding of virtual communications and how to use technology to communicate with staff members who are never, or seldom, seen in a traditional office setting.

Goals
  1. Learn to address the communication challenges of working with employees who you may never see.
  2. Learn the strengths and weaknesses of the various tools available.
  3. Learn how to use the media appropriately and efficiently.
  4. Compare and contrast various categories of mediated communication.
  5. Select the best methods of virtual communications.
  6. Define a set of courtesies and protocols for the primary forms of mediated communication.
  7. Explore ways to bring staff together for discussion, decision making, and group activities.
Outline
  1. Virtual Communication Basics
    1. The Communication Model
      1. The Sender
      2. The Receiver
      3. The Message
      4. Feedback
      5. Noise
      6. Filters
      7. Media
    2. The Importance of Communication
      1. Water Cooler Communication
    3. The Impact of Miscommunication
  2. Types of Communication
    1. Synchronous and Asynchronous Communications
      1. Synchronous Communication
      2. Asynchronous Communication
    2. Broadcasts and Exchanges
    3. Casual and Formal Communications
      1. Relationships
      2. Formal Communication
      3. Casual Communication
      4. Composition
    4. Secure and Unsecure Communications
  3. Types of Media
    1. The Fundamentals of Media
      1. Media and Senses
    2. Communication and Media
      1. Text-based Media
      2. Audio-based Media
      3. Graphics and Imagery
      4. Haptics
    3. Combined Media
  4. Selection Criteria
    1. Assessing the Audience
      1. Natural Communication Mode
      2. Receiver Capabilities
      3. Access and Availability
      4. Number of Participants
    2. Assessing the Message
      1. Message Length
      2. Message Complexity
      3. Interactivity
      4. Privacy and Security Considerations
      5. Urgency
    3. Technical Considerations
      1. Mediated Systems
      2. Underlying Transmission
      3. Multimedia
      4. Layering Media
    4. Selecting Media
  5. Media Issues
    1. Overcoming Transmission Issues
      1. Making a Connection
      2. Bandwidth and Interference Issues
    2. Overcoming Compatibility Issues
      1. File Formats
      2. Version Issues
      3. Hardware
      4. Overcoming and Preventing Problems
    3. Malware Protection
      1. Protection
    4. Creating a "Plan B"
  6. Group Communication
    1. Avoiding Hallway Decisions
    2. The Art of Group Facilitation
      1. Promoting Quality Communication
      2. Encouraging Participation
      3. Discouraging Control
      4. Minimizing Disruptions
    3. Time Management
    4. Using a Parking Lot
    5. Proactively Avoiding Problems
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Preparing for Class

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

Training for Yourself

$425.00 or 1 vouchers

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  • Live Online Training
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  • 100% Free Re-take Option
  • 1-minute Video

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The instructor was 100% supportive and encouraging, but at the same time she pushed us to try even the hard parts of the exercises. She was like an ideal "coach."
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E-mail Etiquette is well worth the time spent! The instructor is very articulate and has a plethora of knowledge on grammar that helps in the understanding of how to compose a good e-mail!
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Space & Naval Warfare Systems Center Pacific

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