Problem Solving Skills for Professionals

This Problem Solving Skills for Professionals class examines the five steps in the problem-solving process and delves into what the learner should know to solve problems. Students will examine methods for defining a problem, and then how to generate a solution, as well as come up with alternative solutions. They will look at how to implement their chosen solution, and then how to analyze that solution to determine if it is indeed the right one, as well as gather any lessons learned to apply to future problems.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals
  1. Learn how to define the problem at hand.
  2. Examine tools for generating possible solutions to the problem.
  3. Explore how to evaluate and select possible alternative solutions.
  4. Determine how to effectively implement the solution you have chosen.
  5. Evaluate that solution for effectiveness.
Outline
  1. Defining the Problem
    1. Why This Is an Important First Step
    2. Tools for Defining the Problem
      1. Root-Cause Analysis
      2. Diagramming
      3. The Six Ws
      4. CATWOE
  2. Generating Possible Solutions
    1. Use a Mind Map
    2. Brainstorming Techniques
      1. Freewriting
      2. Word Assocation
      3. Listing
    3. Shift Your Perspective
    4. Challenge Assumptions: Restate the Issue
  3. Evaluating and Selecting Alternatives
    1. Determine the Most Workable and Reasonable Solution
      1. What Is the Best Solution?
    2. Occam's Razor: Why the Simplest Solution Is Usually the Best
      1. Occam's Razor Example
  4. Implementing Your Solution
    1. Gain Acceptance from Stakeholders
      1. Who Are Your Stakeholders?
      2. How to Get Buy-in
      3. Identify Your Message
      4. Compose a Clear and Concise Message
      5. Identify Action Steps and a Communication Plan
    2. Define Resources Needed to Implement the Solution
    3. Implement a Contingency Plan
      1. What Could Go Wrong?
  5. Evaluating Your Solution
    1. Follow Up to Ensure that the Problem Is Solved
      1. Customer Surveys
      2. Group or Individual Meetings
      3. Checkpoints
      4. The Importance o Flexibility
    2. Determine Lessons Learned, to Avoid Future Problems
      1. Try to Determine the Problem's Cause
      2. What Could You Have Done Differently?
      3. Was It the Best Solution?
      4. Record Lessons Learned and Share
    3. Suggest Improvements to the Solution
      1. Celebrate Achievements
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

The course was very helpful and the instructor was wonderful.
Heather McClure
Ziegenfelder
Webucator online training using WebEx works great! There seem to actually be fewer technical difficulties and disruptions overall than in traditional class trainings. Group discussions work well and the ability to share and display other trainee screens can help the whole class. Not having to travel to a training center was also a bonus!
Paul Gettmann
LexisNexis
The class was over and beyond what I expected. I was wondering how an online class would keep my attention for 3 days but it surely did keep me locked in the entire time. Well worth it.
Davina Hicks
Quark Inc.
A quick and efficient way to jump right into using a completely new software.
Jonathan Ridley
OnQ

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64,157

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11,950

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