Problem Solving Skills for Professionals

Customized Onsite Training

1
Days
  • Customized Content
  • For Groups of 5+
  • Online or On-location
  • Expert Instructors
Overview

This Problem Solving Skills for Professionals class examines the five steps in the problem-solving process and delves into what the learner should know to solve any problem that he or she may encounter. Students will examine the various methods for defining the problem, which is an often-overlooked but important first step in the process. From there, students will learn how to generate a solution, as well as come up with alternative solutions. They will look at how to implement their chosen solution, and then how to analyze that solution to determine if it is indeed the right one, as well as gather any lessons learned to apply to future problems.

Goals
  1. Learn how to define the problem at hand.
  2. Examine tools for generating possible solutions to the problem.
  3. Explore how to evaluate and select possible alternative solutions.
  4. Determine how to effectively implement the solution you have chosen.
  5. Evaluate that solution for effectiveness.
Outline
  1. Defining the Problem
    1. Why This Is an Important First Step
    2. Tools for Defining the Problem
      1. Root-Cause Analysis
      2. Diagramming
      3. The Six Ws
      4. CATWOE
  2. Generating Possible Solutions
    1. Use a Mind Map
    2. Brainstorming Techniques
      1. Freewriting
      2. Word Assocation
      3. Listing
    3. Shift Your Perspective
    4. Challenge Assumptions: Restate the Issue
  3. Evaluating and Selecting Alternatives
    1. Determine the Most Workable and Reasonable Solution
      1. What Is the Best Solution?
    2. Occam's Razor: Why the Simplest Solution Is Usually the Best
      1. Occam's Razor Example
  4. Implementing Your Solution
    1. Gain Acceptance from Stakeholders
      1. Who Are Your Stakeholders?
      2. How to Get Buy-in
      3. Identify Your Message
      4. Compose a Clear and Concise Message
      5. Identify Action Steps and a Communication Plan
    2. Define Resources Needed to Implement the Solution
    3. Implement a Contingency Plan
      1. What Could Go Wrong?
  5. Evaluating Your Solution
    1. Follow Up to Ensure that the Problem Is Solved
      1. Customer Surveys
      2. Group or Individual Meetings
      3. Checkpoints
      4. The Importance o Flexibility
    2. Determine Lessons Learned, to Avoid Future Problems
      1. Try to Determine the Problem's Cause
      2. What Could You Have Done Differently?
      3. Was It the Best Solution?
      4. Record Lessons Learned and Share
    3. Suggest Improvements to the Solution
      1. Celebrate Achievements
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

77,549

Students who have taken Live Online Training

15,389

Organizations who trust Webucator for their training needs

100%

Satisfaction guarantee and retake option

9.39

Students rated our trainers 9.39 out of 10 based on 5,225 reviews

If you've ever taken an on-line course before that wasn't Webucator you are in for a pleasant surprise. The individual attention and pacing is more like an on-site course than a web offering.

Charles Garey, Granite Telecommunications
Quincy MA

Webucator gave me more extension information for a Site Administrator than I have received anywhere else.

Kristy Usnick, National Renewable Energy Laboratory
Golden CO

I felt the Advanced Illustrator training course was very helpful to my design needs and has definitely elevated my personal skill level of the software.

Mark Townsend, Wrangler/VF Jeanswear
Greensboro NC

This course offers online training that is every bit as good as anything you'd get in the classroom, with friendly instructors and solid classroom material, but for a fraction of what you'd pay for other classes that cover the same material.

Amy Moffitt, Knight Point Systems
Reston VA

Contact Us or call 1-877-932-8228