This Managing a Call Center training course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that are used to evaluate a call center's performance. Students will also learn about establishing service goals, identifying areas for attention, and communicating effectively with executives. Course activities also cover reducing turnover, training employees effectively, managing employee stress, motivating, and communicating with employees. Finally, students will learn how to evaluate employee performance and establish monitoring programs.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organization who trust Webucator for their training needs
Satisfaction guarantee and retake option
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THIS CLASS CHANGED MY LIFE! KEEP UP THE GOOD WORK!
Brent Baisden, DLA - Land & Maritime
Orange County CA
Even though this was a distance learning class, it felt very much like we were right in class.
Timothy Bell, Perry's Ice Cream
Webucator is a terrific tool. I especially enjoyed the cup of candy that was sent along with my learning materials....
Rainie Hamel, Harvest Capital Company