This Managing a Call Center training course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that are used to evaluate a call center's performance. Students will also learn about establishing service goals, identifying areas for attention, and communicating effectively with executives. Course activities also cover reducing turnover, training employees effectively, managing employee stress, motivating, and communicating with employees. Finally, students will learn how to evaluate employee performance and establish monitoring programs.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organizations who trust Webucator for their training needs
Satisfaction guarantee and retake option
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I look forward to taking more Webucator classes in the future.
Claudine Uscola-Johnson, New York Life Insurance Company
The instructer tailored this course exactly to mine and my company's needs. The focus and pace of material were flexible, so we could spend more time on topics I use on the job, and skim through the sections I do not.
Kelli Lyman, Booz Allen Hamilton
Mark did an excellent job training. I would highly recommend Webucator to anyone looking to advance their knowledge with the various courses they offer.
Patty Ramirez, Golden Empire Mortgage
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