Advanced Inter-Personal Communication Training

Advanced Inter-Personal Communication Training

  4.6 out of 5 based on 61 Ratings
Course Length:
Delivery Methods:
Course Topics
  • Learn about interpersonal communication styles and techniques.
  • Learn communication styles and methods.
  • Learn about verbal and nonverbal communication.
  • Learn about the importance of first impressions.
  • Learn to give feedback and empower employees.
  • Learn to communicate with peers, supervisors, and subordinates.
  • Learn to communicate with customers and vendors.
  • Learn about interpersonal communication styles and techniques.
Course Overview

This Advanced Inter-Personal Communication training course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors.

Course activities cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

Course Outline
  1. Communication styles and methods
    1. Communication styles
    2. Verbal and nonverbal communication
  2. First impression and building rapport
    1. The importance of first impression
    2. Communicating to build rapport
    3. Building positive relationships
  3. Building relationships through feedback
    1. Importance of providing feedback
    2. Providing feedback
  4. Supervisors
    1. Understanding supervisor styles
    2. Handling human resource issues
  5. Colleagues and subordinates
    1. Communicating with colleagues
    2. Communicating with subordinates
  6. Customers and vendors
    1. Communicating with customers
    2. Communicating with vendors
  7. Organizational culture
    1. Understanding organizational cultures
    2. Cultural networks
    3. Managing physical culture
    4. Managing emotional culture
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

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