This Virtual Communication for Managers training class provides managers with an understanding of virtual communications and how to use technology to communicate with staff members who are never, or seldom, seen in a traditional office setting.
Learn to address the communication challenges of working with employees who you may never see.
Learn the strengths and weaknesses of the various tools available.
Learn how to use the media appropriately and efficiently.
Compare and contrast various categories of mediated communication.
Select the best methods of virtual communications.
Define a set of courtesies and protocols for the primary forms of mediated communication.
Explore ways to bring staff together for discussion, decision making, and group activities.
Available Delivery Methods
Private Class Private classes are delivered for groups at your offices or a location of your choice.
Self-Paced Learn at your own pace with 24/7 access to an On-Demand course.
Virtual Communication Basics
The Communication Model
The Importance of Communication
Water Cooler Communication
The Impact of Miscommunication
Types of Communication
Synchronous and Asynchronous Communications
Broadcasts and Exchanges
Casual and Formal Communications
Secure and Unsecure Communications
Types of Media
The Fundamentals of Media
Media and Senses
Communication and Media
Graphics and Imagery
Assessing the Audience
Natural Communication Mode
Access and Availability
Number of Participants
Assessing the Message
Privacy and Security Considerations
Overcoming Transmission Issues
Making a Connection
Bandwidth and Interference Issues
Overcoming Compatibility Issues
Overcoming and Preventing Problems
Creating a "Plan B"
Avoiding Hallway Decisions
The Art of Group Facilitation
Promoting Quality Communication
Using a Parking Lot
Proactively Avoiding Problems
Each student will receive a comprehensive set of materials, including course notes and all the class examples.