Change Management Foundation (CHGMAN101)

Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.

CxO’s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants

1. Change and the Organization
   • Drivers for change
   • Developing a vision
   • Culture and climate
   • Emergent change and lifecycle
   • Organizational metaphors
   • Models of change
   • Roles required for change
2. Stakeholders
   • Principles
   • Identification
   • Analysis
   • Influencing and listening
   • Emotion and demonstration
   • Communications
   • Cognitive biases
   • Remaining people focused
   • Improving communications
   • Communications channels
   • Collaboration
   • Communications planning
   • Larger workshops
3. Change Impact
   • Assessing impact
   • McKinsey 7 S
   • Stakeholder impact assessment
   • Assessing change readiness
   • Large change – how to staff
   • Building a change team
   • Preparing for resistance
   • Building team effectiveness
4. Individual Change
   • Learning theory
   • Motivation
   • Change curve
   • Personality differences

Each student receives a comprehensive set of materials, including course notes and all class examples.

Experience in the following is required for this Business Management class: