Hidden Costs to the Company - Exercise

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Hidden Costs to the Company - Exercise

Hidden Costs to the Company

Duration: 5 minutes.

In this exercise, you will respond to the following questions about turnover.

  1. What four major factors affect the number of hours of direct service one can expect from an employee?

  2. What factor causes an increase in both sick leave and FMLA?

  3. Which of the following most affects the amount of merchandise purchased at a store?
    1. A door greeter.
    2. A clerk with a tattoo.
    3. A grumpy employee.
    4. Ambient lighting.

Solution:

Solutions:


  1. Four major factors that affect the number of hours of direct service one can expect from an employee are:
    1. A. Vacations
    2. A. Sick leave
    3. B. Meetings
    4. C. Holidays

  2. Stress can cause an increase in both sick leave and FMLA.

  3. C. A grumpy employee
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