Personal Application for Negotiating Terms - Exercise

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Personal Application for Negotiating Terms - Exercise

Personal Application for Negotiating Terms

Duration: 10 minutes.

In this exercise, you will consider the following question.


  1. For each boundary created in the previous personal applications, list everything you can think of that is negotiable.

Solution:

For this exercise, answers will again vary. As an example, I can refer back to my example about the improved first-line customer service in the last personal communication. In that example, I think the following are negotiable:

  1. Time. I think it can be negotiable when more positive results can be seen. It may take a day or two for the front-line customer rep to improve her performance and get in the habit of trying to answer the easier customer questions.
  2. How. I think how this change is made can be negotiable. For example, the front-line customer service rep may need a cheat sheet or checklist of sorts to refer to for answering the questions I expect her to be able to answer.
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