Mediation - Exercise

Welcome to our free Working with Difficult People tutorial. This tutorial is based on Webucator's Working with Difficult People course.

Contact Us or call 1-877-932-8228
Mediation - Exercise

Mediation

Duration: 15 minutes.

In this exercise, you will respond to the following questions about mediation.


  1. Which of the following is true?
    1. Mediators can stop people from being difficult.
    2. Maintain confidentiality.
    3. Mediators are trained decision-makers.
    4. Mediators are neutral.

  2. True or False:
    1. It is acceptable to ask a friend to be a mediator.
    2. A trained mediator must always be used in difficult situations.
    3. Formal mediators are trained to handle difficult situations.
    4. When a trained mediator is used, the issue is noted in the personnel records.
    5. Mediators provide resources.
    6. Mediators should be agreed upon by the two parties.
    7. Mediators should be friendly people.

Solution:

Solutions:


  1. B. Maintain confidentiality and D. Mediators are neutral.

  2. The answers are as follows:
    1. It is acceptable to ask a friend to be a mediator. False
    2. A trained mediator must always be used in difficult situations. False
    3. Formal mediators are trained to handle difficult situations. True
    4. When a trained mediator is used, the issue is noted in the personnel records. False
    5. Mediators provide resources. True
    6. Mediators should be agreed upon by the two parties. True
    7. Mediators should be friendly people. False
Next

This tutorial is based on Webucator's Working with Difficult People Course. We also offer many other Business Management Training courses. Sign up today to get help from a live instructor.