Confronting the Difficult Personality - Exercise

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Confronting the Difficult Personality - Exercise

Confronting the Difficult Person

Duration: 5 minutes.

In this exercise, you will respond to the following questions about confronting difficult people.


  1. Which of the following may be beneficial when confronting a difficult person?
    1. Informing someone about the conversation.
    2. Offering refreshments.
    3. Speaking in low tones.
    4. Escalating the issue to a higher authority.
    5. None, it's not safe to confront difficult people.

  2. Which of the following minimize emotional escalation?
    1. Maintaining a position of power.
    2. Using neutral tones and body language.
    3. Directly pointing out where the other person is wrong.
    4. Dramatic displays.
    5. Rescheduling the meeting when feeling intimidated.

Solution:

Solutions:


  1. A. Informing someone about the conversation, C. Speaking in low tones and D. Escalate the issue to a higher authority

  2. B. Using neutral tones and body language, and E. Rescheduling the meeting when feeling intimidated.
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