Feedback and Communication Tools - Exercise

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Feedback and Communication Tools - Exercise

Feedback and Communication Tools

Duration: 5 minutes.

In this exercise, you will respond to the following questions about constructive feedback.


  1. Which of the following rephrases this sentence best: "The complicated process needs to be changed, but to change it we need to go through the proper process."
    1. The process is complicated and needs to be changed.
    2. There's a process for processes.
    3. We have to go through the proper channels to make the needed changes to the process.
    4. There is a proper process to change processes.

  2. Observing body language and listening for intent are two characteristics of:
    1. Active listening
    2. Rephrasing
    3. Patience
    4. The Communication loop

Solution:

Solutions:


  1. C . We have to go through the proper channels to make the needed changes to the process.

  2. A. Active listening
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