Imagine trying to run a business without communication. There would be no way to:
It would be chaotic to say the least.
Communication between humans within a social group is as essential as breathing, whether that group is a family, a society, or a business. While this seems obvious, poor communication abounds. Communication can be problematic if it does not deliver the intended message.
Departments and organizations benefit when managers ensure communication is:
Staff working without information struggle with moments of chaos, and a manager's role is to prevent this from happening.
In a traditional business environment, much communication and exchange of information is done in random, informal conversations. We pass information on when we run into people:
The following are facts that managers need to understand:
It is a manager's responsibility to make certain this does not happen by providing equal access to information for all staff, and liberal opportunities for interaction, whether local or virtual.
Something can be equal, but not identical. For example, 2 plus 5 is equal, but not identical, to 8 minus 1. It may not be possible to provide identical communication channels for your virtual employees as you would for employees who work in the same location, but it is possible to provide equal communication.