A final, and very important, consideration that affects the method of communication is whether the content is secure or unsecure. Secure communication is used when the information is confidential or sensitive. Any content that is, or should be, kept private needs to be handled in a secure manner. This means:
Often the security of a message is determined by:
It should be noted that secure information should not be broadcast unless the broadcast method is verified to be secure. An example is an automated email that includes a password. This broadcast is in response to a request in which identity is verified prior to the broadcast.
In all situations, it is of the utmost importance to consider the confidentiality of the content and what this implies as far as choosing communication methods. Depending on the situation, mishandling secure information could have very damaging consequences. In the business environment, these consequences may range from simple embarrassment to job loss.