In virtual communications, media is that which carries a message from one person to another. It may include the software application, the method of transmission, and/or the equipment. This lesson examines how different types of media relate to communication concepts.
While many media types will work for many situations, this lesson studies the process of selecting the media that is best suited for a particular communication. The best-fit solution will enhance the communication process, increase retention, engage the participants and, when desired, stimulate participation.
Understanding communication and selecting the right media for a specific conversation are only two of the issues that a manager needs to address when communicating virtually. When communicating using any form of mediated communication, there's a likelihood that technical problems will take place. Let's look at some of these issues and how to overcome them.
Staff that is geographically disbursed often lacks cohesiveness. Staff members may easily neglect to inform each other of events and issues, and staff members' differing interpretations of information may not be known until a client complains that he or she received contradictory information. A manager should bring the team together periodically for group communications to ensure:
All staff members have the same information.
All staff members interpret the information consistently and correctly.
Staff members are aware of other members' circumstances, actions, events, and issues.
This lesson discusses methods and practices that result in good, virtual group communication: