Group Communication

Staff that is geographically disbursed often lacks cohesiveness. Staff members may easily neglect to inform each other of events and issues, and staff members' differing interpretations of information may not be known until a client complains that he or she received contradictory information. A manager should bring the team together periodically for group communications to ensure:

  1. All staff members have the same information.
  2. All staff members interpret the information consistently and correctly.
  3. Staff members are aware of other members' circumstances, actions, events, and issues.

This lesson discusses methods and practices that result in good, virtual group communication:

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