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A grievance, or formal complaint, is a document filed with the victim's company or union. This document outlines relevant facts given by the victim detailing the harassment incident or incidents, including:

  1. Dates and times when the behavior occurred.
  2. A list of possible witnesses.
  3. Additional details given by the victim.

The grievance is official notification so that the company is aware of the harassment and is now liable to take action to remedy the situation. No legal action has taken place at this point, but everything is clearly documented in case the situation requires a trial.

During the grievance process, a representative of the company gathers information from all parties involved and performs a thorough investigation to determine whether harassment took place and how best to resolve the issue. If additional actions are needed, the next step is mediation.