In this lesson, we will discuss how to organize the information for electronic communication and structure it for optimal results. We will also look at different electronic methods of communication and briefly discuss the Electronic Communications Privacy Act of 1986 and how it affects the way we communicate electronically.
In this lesson, we will explore strategies for finding the right tone, anticipating how your audience will respond to both good and negative news messages, and summarizing the communication effectively.
The purpose of the communicating process is to convey information in a way the audience understands. When writing in a business environment, the writing project must be planned and the tone must be adapted to the audience. Focusing the content will bring a clear, concise message to the audience as well.