Check for Understanding: Positive and Negative News - Exercise

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Check for Understanding: Positive and Negative News - Exercise

Check for Understanding: Positive and Negative News

Duration: 5 to 10 minutes.

In this exercise, you will pick one of the following scenarios and write a negative news letter to address it.

  1. You must turn down a customer's request for credit.
  2. You need to tell your supervisor why the project failed.
  3. You must explain why you cannot approve a proposal submitted by a subordinate.

Solution:

The following presentation provides examples of all three bad news messages. Watch it and compare the one you wrote to its example. How did you do?

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