Check for Understanding: Positive and Negative News - Exercise
Check for Understanding: Positive and Negative News
Duration: 5 to 10 minutes.
In this exercise, you will pick one of the following scenarios and write a negative news letter to address it.
- You must turn down a customer's request for credit.
- You need to tell your supervisor why the project failed.
- You must explain why you cannot approve a proposal submitted by a subordinate.
The following presentation provides examples of all three bad news messages. Watch it and compare the one you wrote to its example. How did you do?