Check for Understanding: Choosing the Right Tone - Exercise

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Check for Understanding: Choosing the Right Tone - Exercise

Check for Understanding: Choosing the Right Tone

Duration: 5 to 10 minutes.

Choosing the right tone for your business communication will affect the results of the communication. Review the following scenario and answer the questions that follow.

You applied for a job as a salesperson at a local cable TV company. You were invited in for an interview, which went well. However, after thinking about the hours and benefits of the job, you have decided you are no longer interested, but they offer you the position before you have had a chance to withdraw your name from consideration. You decide to write a letter turning down the offer.

  1. What do you hope to accomplish with this letter?
  2. What kind of tone will you use?
  3. Who is the letter addressed to (the primary audience)?
  4. Who is the secondary audience?
  5. Compose the letter and have it available when you watch the presentation.


  1. Your answer should include comments about on not burning bridges, professionalism, etc.
  2. The tone of the letter should be polite, honest, and sincere.
  3. Who the letter is addressed to depends on who made the offer. Was it the HR department? The hiring manager? The supervisor? The response should go to the person who made the offer, with a copy going to the person who interviewed you if it was someone else who made the offer.
  4. The secondary audience is anyone who is directly affected by your response to the job offer.
  5. Watch the following presentation on constructive and positive messages.This presentation will introduce the next section in this lesson as well as give you some more information on the letter you wrote for this exercise.