Customer Support on Facebook - Exercise

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Customer Support on Facebook - Exercise

Customer Support on Facebook

Duration: 15 to 25 minutes.

In this exercise, you will...

  1. Identify a negative comment or a question posted to your company's Facebook wall.
  2. Evaluate how the comment or question was dealt with.

Search through your company's Facebook wall, or if your company doesn't have a Facebook page, look at the wall of one of your favorite brands. Find two comments or questions from customers. How did your team respond? Would you have done anything differently? If no one responded, write a response that could have been used.