Duration: 15 to 25 minutes.
In this exercise, you will use your knowledge of how to support learners to answer the following questions.
Keep in mind this scenario, from the previous lessons: You are working as an ID in your organization, and the head of human resources has come to your group with a specific need for the group to develop some training on working with difficult coworkers.
This training will be conducted via an online course that students will take individually.
- Since you are creating an online course, there will not be an instructor present for students. How will they be supported if they have questions about the content?
- What should a learner do if he or she has a technical issue with the course?
- Answers will vary but may include that learners can escalate any questions to the HR department. HR members should be able to answer most questions that arise, especially if the training leads learners to question organizational policies.
- Answers will vary but may include that the company's IT department is equipped to assist with any unanswered technical issues.