Reviewing How to Conduct a Task Analysis - Exercise

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Reviewing How to Conduct a Task Analysis - Exercise

Reviewing How to Conduct a Task Analysis

Duration: 20 to 25 minutes.

In this exercise, you will use your knowledge of conducting a task analysis to answer the following questions.

Keep in mind this scenario, from the previous lesson: You are working as an ID in your organization, and the head of human resources has come to your group with a specific need for the group to develop some training on working with difficult coworkers.

  1. What three problems should the task analysis address, according to the Morrison, Ross, Kemp method?
  2. How might you conduct a task analysis in this situation?
  3. What tasks might you determine are necessary in the instruction?

Solution:

  1. The task analysis should address what content is required for the learning to take place, the identification of subtle steps, and insight into the learner's perspective.
  2. Answers will vary but may include working with a SME who has extensive knowledge in dealing with difficult people, as well as analyzing the current policies and procedures that HR has in place.
  3. Answers will vary but may include learn about different personality types, use different forms of communication, utilize feedback, and escalate the situation to a manager if need be.
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