Reviewing How to Conduct a Task Analysis - Exercise
Reviewing How to Conduct a Task Analysis
Duration: 20 to 25 minutes.
In this exercise, you will use your knowledge of conducting a task analysis to answer the following questions.
Keep in mind this scenario, from the previous lesson: You are working as an ID in your organization, and the head of human resources has come to your group with a specific need for the group to develop some training on working with difficult coworkers.
- What three problems should the task analysis address, according to the Morrison, Ross, Kemp method?
- How might you conduct a task analysis in this situation?
- What tasks might you determine are necessary in the instruction?
- The task analysis should address what content is required for the learning to take place, the identification of subtle steps, and insight into the learner's perspective.
- Answers will vary but may include working with a SME who has extensive knowledge in dealing with difficult people, as well as analyzing the current policies and procedures that HR has in place.
- Answers will vary but may include learn about different personality types, use different forms of communication, utilize feedback, and escalate the situation to a manager if need be.