Developing Verbal and Nonverbal Communication

Excellent customer service depends on excellent communication skills. The first step in developing excellent communication skills is to realize that communication does not happen in a vacuum. Communication is a two-way process that depends on these three elements:

  1. Speaker or sender.
  2. Listener or receiver.
  3. Feedback from one to the other.

In this lesson, we will look at both verbal and nonverbal communication and how they, combined with the information above, contribute to the success (or failure) of good customer service.

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