Developing a Positive Attitude
A positive attitude is much more than just being happy. It is a state of being that will provide you with multiple benefits, such as:
- Improved health.
- Improved relationships.
- The ability to focus and get more accomplished.
- The satisfaction of succeeding more often.
A positive attitude comes from your subconscious mind; it is not something you can put on and take off at will. It is difficult to have a positive attitude at work if you don't have a positive attitude in the rest of your life.
Some techniques you can use to help develop a positive attitude include:
- Using positive self-talk.
- Eating healthy foods and exercising regularly.
- Taking time for yourself away from work.
- Surrounding yourself with positive people.
Good People Skills
One of the most important skills to have to provide great customer service is the ability to get along with people. People come with different attitudes, personalities, and communication styles.
In the last lesson, we discussed dealing with a variety of customer styles. Some additional tips on dealing with customers are:
Smile. Greeting the customer with a smile and pleasant voice will put the customer at ease and could even diffuse any unpleasant reaction the customer may be having.
Don't take the customer's negative comments personally. Chances are the customer is feeling frustrated about something else entirely and taking it out on you. You are the company to the customer, and therefore comments made about a product or service may be directed to you, but are not about you personally.
Don't let a negative experience influence your reaction to the next customer. Everyone will experience a negative interaction at some time, but it is important to be able to let it go and greet the next customer with a smile, regardless of what happened in the last customer interaction.