Once the work of creating a service standards document is completed, it must be maintained. Standards can become obsolete as business practices change. Regular review of the standards by management teams is critical and should be communicated to employees on a timely basis.
The standards can be revised, deleted, or new ones added at any time if sufficient information is available to warrant the revisions. Information can be gathered in the following ways:
If the standards are revised, the new ones need to be disseminated to the rest of the employees. This can be accomplished by: