Check for Understanding: Maintaining Service Standards - Exercise

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Check for Understanding: Maintaining Service Standards - Exercise

Check for Understanding: Maintaining Service Standards

Duration: 5 to 10 minutes.

In this exercise, please answer the following questions:

  1. Why is it important to maintain service standards after they are created?
    1. Keeping the services standards updated will ensure continued customer satisfaction.
    2. Business practices change over time and standards may become obsolete.
    3. Employees will feel more connected to the company if they continually have to update service standards.
    4. Well-written service standards do not need to be updated.
  2. Which of the following are good ways to disseminate information about changes in service standards?
    1. Through regularly scheduled quarterly training sessions.
    2. Through email.
    3. Telling one employee and expecting the grape vine to work.
    4. Handing out the new service document at regularly scheduled meetings.

Solution:

  1. A and B.
  2. A, B, and D.
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