Check for Understanding: Create a Service Standard - Exercise
Check for Understanding: Create a Service Standard
Duration: 10 to 15 minutes.
In this exercise, you will create a service standard.
- Think of a broad customer service best practice.
- If possible, review your company's mission statement.
- Write a service standard for your company that is specific, measurable, attainable, and relevant.
Standards will vary. Here is an example of a service standard that contains the four elements: Respond to customer calls (specific) within 24 hours (measurable) with a smile (attainable) and a positive greeting including your name and the question, "How may I help you?" (relevant)