Check for Understanding: Create a Service Standard - Exercise

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Check for Understanding: Create a Service Standard - Exercise

Check for Understanding: Create a Service Standard

Duration: 10 to 15 minutes.

In this exercise, you will create a service standard.

  1. Think of a broad customer service best practice.
  2. If possible, review your company's mission statement.
  3. Write a service standard for your company that is specific, measurable, attainable, and relevant.

Solution:

Standards will vary. Here is an example of a service standard that contains the four elements: Respond to customer calls (specific) within 24 hours (measurable) with a smile (attainable) and a positive greeting including your name and the question, "How may I help you?" (relevant)

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