Customer Service Best Practices

Best practices are those techniques within a particular industry that, when applied consistently, produce the best results. When applying best practices in customer service, we look at the methods used to perform certain activities that will result in loyal customers, happy employees, and successful businesses.

In this lesson, we will look at best practices in customer service and turn them into service standards that will help employees across the company provide the best possible customer service experience for all customers, both internal and external.

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