Check for Understanding: Understanding What the Customer Wants - Exercise
Check for Understanding: Understanding What the Customer Wants
Duration: 5 to 10 minutes.
In this exercise, please respond to the following questions:
- Customer needs and wants are the same thing.
- When trying to determine what the customer really wants, it is important to do what?
- Listen to the customer.
- Focus on what your product or service provides.
- Avoid discussion of the price of the product or service.
- Convince the customers that the product or service will meet their needs, regardless of what they are.
- A. Listen to the customer.