Check for Understanding: Interacting with Customers - Exercise

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Check for Understanding: Interacting with Customers - Exercise

Check for Understanding: Interacting with Customers

Duration: 5 to 10 minutes.

In this exercise, please respond to the following questions:

  1. Of the following kinds of customers, which one prefers to avoid confrontation?
    1. Angry customers.
    2. Aggressive customers.
    3. Amiable customers.
    4. None of the above.
  2. What is a benefit of asking yourself what is needed to accomplish the desired outcomes of a customer interaction?
    1. A reduction in stress.
    2. More customers.
    3. Improved customer service.
    4. A and C.

Solution:

  1. C. Amiable customers.
  2. A and C.
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