In this exercise, please review the following conversation that took place between Maria, a customer, and Raul, an employee.
Raul: Good afternoon. This is Raul. How may I help you?
Maria: This is the third time I have tried to contact your company. Your stupid computer answering system is completely impossible to get through! I want to talk to a human! Right now!
Raul: Hey, lady, I am a human! Now what do you want? We are really busy here, you know.
Maria: Look, young man, you don't have to be rude to me! I am a customer, and I have rights! Now, put someone on the phone who can help me!
Raul: I am on the phone with you now, but I can't help you unless you tell me what is wrong. So, what do you want?
Maria: Well, this is the last time I ever use the services your company provides! Good bye!
Raul: Good riddance!