Check for Understanding: Create Memorable Service - Exercise

Contact Us or call 1-877-932-8228
Check for Understanding: Create Memorable Service - Exercise

Check for Understanding: Create Memorable Service

Duration: 5 to 10 minutes.

In this exercise, please respond to the following questions:

  1. Which of the following can be considered great customer service practices?
    1. Following a customer around the store.
    2. Ignoring a customer who needs attention.
    3. Talking to your friends and co-workers while customers wait.
    4. Smiling and acknowledging a customer the moment he or she arrives.
  2. When providing memorable customer service, it is important to remember to:
    1. Be consistent.
    2. Be sincere.
    3. Be funny.
    4. Be proactive.
  3. An example of memorable customer service is:
    1. A store giving a customer a coupon for 50% off their next purchase along with a full refund for a defective product.
    2. A hotel restaurant that does not serve from the lunch menu until after 11:00 am providing a boxed lunch at 7:30 am to a guest who is going to be out of the hotel for lunch.
    3. A drugstore pharmacist who offers to deliver a prescription to a home-bound customer during a severe winter storm.
    4. A bus driver who gets off the bus at a stop during a rain storm and opens an umbrella over a rider between the stop shelter and the bus.

Exercise Solution

Solution:

  1. D. Smiling and acknowledging a customer the moment he or she arrives.
  2. A, B, and D.
  3. A, B, C, and D. All of these are examples of memorable service.
Next